Transform Europe Network is committed to helping maintain your privacy and deeply appreciates that you trust us with your personal data.
TEN is committed to keeping your personal data safe and treating it confidentially as required by UK legislation including the General Data Protection Regulations. You can exercise your rights including requesting that TEN changes or remove your details at any time.
Transform Europe Network (“TEN”) is the working name for Eurovangelism, whose charity registration number is 1140592 and company registration number is 7507682. TEN is registered as a charity and company limited by guarantee in England and Wales.
TEN is registered with the Information Commissioner’s Office (ICO) as a data controller, registration number ZA482896. You can find out more about our registration here including a list of all data related activities that we have registered with the ICO.
TEN’s registered address is 23 Apex Court, Woodlands, Bradley Stoke, Bristol BS32 4JT.
For further information about our privacy policy and data protection, please contact the Data Protection Coordinator, James Chilcott:
Personal data is any information that can be used to identify you. For example, it can include your name, email address, postal address, telephone number, mobile telephone number, bank account details, credit/debit card details, and whether you are a taxpayer so that we can claim Gift Aid on any donations you may make. It also includes Internet Protocol (IP) addresses (the location of the computer on the internet), details of pages visited on our websites and files downloaded.
We ask for your personal data whenever you directly engage with us. This may be as a donor, an online/offline shopper, a subscriber for news and magazine, a volunteer, an attendee at a TEN event, an employee, a contractor, or someone else with a stated interest in our work.
Collecting personal data helps us to keep in touch, based on your stated preferences, and to provide you with relevant and timely information. We never share your details with third parties outside of TEN’s contractual relationships.
We collect personal data in the following ways:
Sign-up:
The data that we collect when you sign-up online, by telephone, at an event or enter a contract with TEN will include:
Additional data may include:
Website:
By visiting our website, depending on your browser settings, we will collect technical data. This may include:
Email:
The technical data that we collect when you read our emails may include:
Your data may be shared with us by fundraising sites such as JustGiving, and you should check their privacy notices when you provide your personal data, to understand how they will process your data.
This website www.ten-uk.org has security measures in place to protect against the loss, misuse and/or alteration of the data under our control. We utilise industry-standard HTTPS certificated secure server connections across the website and provide additional encryption during the product ordering and donation process.
Log files – TEN uses log files in its website to track trends, views of content and user activity. This data helps TEN to develop its website to better suit visitor experience and to match your areas of interest. Be reassured that Log files are unable to identify your personal data e.g. name and address. Instead, these log files contain information about what search engine domains (e.g. Google.com) are used, what browser software and system software is used, and what pages are visited on our site. This data may be archived for analysis in the future.
Cookies – Cookies and local storage are industry-standard technologies that allows a website or app to store and retrieve data more efficiently on a person’s computer, mobile phone or other device. While cookies are a short string-based file, local storage can hold larger amounts of data for storage, caching and offline purposes. Like most websites, we use cookies and local storage to provide you with a better, faster or safer experience. Most web browsers offer settings to control whether to allow cookies or local storage. We recommend that cookies and local storage remain turned on to take full advantage of our website.
Links – TEN’s website contains links to other relevant sites. We try to exercise caution in such cases, however, the privacy and data collection practices on linked websites are entirely separate from TEN and are not covered by this privacy policy. The links to other sites on this website are provided as an additional resource only and should not be seen as an endorsement, approval or agreement with any information or resources offered at sites accessed through our site. No inference or assumption should be made and no representation should be inferred that TEN is connected with, operates or controls these websites.
We may combine information you provide to us with information available from public sources or records in order to gain a better understanding of our supporters and those who engage with us. This helps us to improve our fundraising methods, resources and programmes. Such information may be found in places such as Companies House and information that has been published online and in print.
Data Protection law recognises that certain categories of personal data are more sensitive. This is known as sensitive personal data or special categories of data and covers health information, race and ethnicity, religious or philosophical beliefs and political opinions amongst other things. We do not collect sensitive personal data about you unless there is a clear reason for doing so, such as involvement in an event where we need this data to ensure safeguarding, to carry out appropriate checks on volunteers, or care for participants. For some events we will collect health information so that leaders on our events have the relevant information to care for participants.
When we collect this information, we will make it clear to you what we are collecting and why and what are our legitimate interests or other legal grounds for processing this information.
TEN does not hold personal data for children below the age of 16 years.
TEN is extremely careful with the collection, storage and processing of personal data you provide. We use it for the following purposes:
TEN will always provide a way for you to be removed from our mailing lists by the magazine Response Slip, email unsubscribe option or when you ask us to do so directly.
TEN never sells, rents or leases personal data. Nor do we exchange any personal data with other organisations.
TEN never publishes the personal data of its supporters to others.
We rely on a variety of lawful bases for processing data depending on the purpose of the activity being undertaken.
We ask for your personal data whenever you directly engage with us. This may be as a donor, an online/offline shopper, a subscriber for news and magazine, a volunteer, an attendee at a TEN event, an employee, a contractor, or someone else with a stated interest in our work.
We use a contractual basis for processing data relating to online and offline shopping.
We rely on legitimate interests for a variety of purposes. Legitimate interest is about balancing the interests of TEN against your rights and freedoms and having due regard to your reasonable expectations about the use of your data. These purposes include:
We rely on consent for all email marketing communications such as newsletters and fundraising appeals; every email newsletter you receive provides a clear opportunity for you to opt out or alter your communication preferences.
We use compliance with a legal obligation as the basis for processing any legally required activities such as Gift Aid returns to HMRC.
TEN is committed to keeping your personal data safe by only using secure, world-class, cloud-based solutions.
All staff and volunteers are fully briefed on TEN’s data protection policies and procedures relevant to their role. Staff only have access to data that they need to be able to carry out their duties.
Where you or we have provided a password enabling you to access parts of our websites or use our services, it is your responsibility to keep this password confidential. Please don’t share your password with anyone. If you think anyone else has gained access to your password, please let us know as soon as possible.
Although most of the data we store and process stays within the UK, some data may be transferred to countries outside the European Economic Area (EEA).
This may occur if, for example, one of our supplier’s servers on which personal data is stored is located in a country outside the EU or if we use a cloud IT platform where data is dispersed between a number of different servers. These countries may not have similar data protection laws to the UK. However, we will ensure that your privacy continues to be protected as outlined in this privacy notice and in accordance with our legal obligations under applicable data protection legislation.
By submitting your personal data to us you agree to this transfer, storing or processing at a location outside the EEA.
If you use your credit or debit card to donate to us, buy something or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard through compliant online virtual terminals managed by PayaCharity or PayPal. Find out more information about PCI DSS standards by visiting their website at www.pcisecuritystandards.org.
Only those staff authorised to process payments will be able to see your card details. Once your transaction is completed, we will not store your full credit or debit card details.
(A PCI DSS compliant online virtual terminal)
TEN does not sell or share any data about you to other organisations.
TEN may disclose your personal data only in the following circumstances:
We have a retention policy for every personal data set. We will hold your personal data on our systems for as long as is needed to fulfil the purpose for which we hold the data or as long as is required by law for the relevant activity. For example, HMRC requires us to keep a record of donations, Gift Aid and financial transactions for seven years.
If you request that we stop sending you marketing or fundraising information, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.
Where your data is no longer required we will ensure that it is disposed of in a secure manner.
The Data Protection Act and the upcoming General Data Protection Regulation give you certain rights over your data and how we use it. You have the following rights:
If you wish to exercise any of these rights, please contact us in any way listed in the ‘Who are we’ section at the start of this privacy notice. We may ask for reasonable proof of your identity before providing you with data or carrying out any of the above actions.
To change your communications preferences, you may find it easier to use the unsubscribe link in the emails we send, or the response slip when we send information by post.
TEN reserves the right to make changes to this privacy statement and its associated policies at any time and requests that you review this statement periodically for updates.
Last revised on 07/01/2019
